Our staff and volunteers bring together a unique combination of expertise, skills and drive to meet our vision of ensuring that Norfolk’s carers feel recognised, supported and values and care with confidence. Drawing on the expertise and experience of our teams, we seek to offer services which are tailored to meet what matters to you as a carer.

Our Leadership Team

Meet the team driving Carers Matter Norfolk forward, making our vision of better support for carers in Norfolk and beyond a reality.

Maria Plumb – Service Manager

Maria provides operational leadership within Carers Matter Norfolk. Maria managed the Norfolk Carers Helpline / Advice Line for 14 years from 2003-2017 and has extensive knowledge, skills and experience in developing and delivering local services to carers. She has lived experience of caring.

Sophie Gower – Advice Line Manager

Sophie manages the advice line and direct support provided to carers by phone and online through Live Chat and The Pod.  Sophie has an extensive background in providing support for unpaid carers, within the community and by phone for charities, local authority and in partnership with GP Surgeries and the NHS.  This wealth of experience and knowledge is pivotal in the support of carers and managing a team of carer advisors.

Sharon Brooks – Co-Production Lead

Sharon is Co-Production Lead for the Carers’ Voice and Membership Team within Carers Matter Norfolk and is also the Chief Officer for Carers Voice Norfolk & Waveney, which she has led since 2012 achieving independent charitable status for the organisation in 2015. She has many years experience as an Independent Consultant. Within the criminal justice system Sharon was Non-Executive Director of the Norfolk & Suffolk Probation Trust from 2007-2014 with specific responsibilities for Diversity, Women Offenders, Children and Families and Housing. She has lived experience of caring.

Simon Brown – Communications Lead

Simon leads the Communications Team within Carers Matter Norfolk and is also the  Chief Executive and Founder of FamilyCarersNet and YoungCarersNet. Simon brings a wealth of knowledge, skills and experience in digital communications and marketing, account management and creating and running social enterprises. Simon specialises in designing creative solutions for online platforms and has a passion for improving access to and quality of support for carers.He has lived experience of caring.

Christine Futter – Education & Training Lead

Christine leads the Education & Training Team within Carers Matter Norfolk and is also the Chief Operating Officer of Norfolk & Suffolk Care Support Ltd which she has led since 2011. Christine is a highly experienced HCPC registered Social Worker and Senior Procurement Manager and previously worked at Norfolk County Council for much of her career. She brings a wealth of technical knowledge, skills and experience in contracting and procurement and social care practice and training. Christine has a comprehensive knowledge and understanding of Norfolk’s social care sector.

Sue Jay MBE – Counselling Lead

Sue is the Counselling Lead within Carers Matter Norfolk and Managing Director of Mentis Tree CIC, a social enterprise delivering mental health support through the Norfolk and Suffolk Wellbeing Services. Sue brings a wealth of knowledge, experience and skills in delivering mental health support and was awarded an MBE in 2010 for services to Mental Health in West Suffolk. Sue was previously Operations Manager at Suffolk MIND and Manager at West Suffolk MIND. She has lived experience of caring.