Our staff and volunteers bring together a unique combination of expertise, skills and drive to meet our vision of ensuring that Norfolk’s carers feel recognised, supported and values and care with confidence. Drawing on the expertise and experience of our teams, we seek to offer services which are tailored to meet what matters to you as a carer.

Our Leadership Team

Meet the team driving Carers Matter Norfolk forward, making our vision of better support for carers in Norfolk and beyond a reality.

Maria Plumb – Family Carer Practitioner manager

Maria manages the team of Family Carer Practitioners who deliver one-to-one support in the community and carry out Carers Assessments. Maria managed the Norfolk Carers Helpline / Advice Line for 14 years from 2003-2017 and has extensive knowledge, skills and experience in developing and delivering local services to carers. She has lived experience of caring.

Sophie Gower – Advice Line and Community Engagement Lead

Sophie oversees the performance of the advice line, and also the community engagement activity. Sophie has an extensive background in providing support for unpaid carers, within the community and by phone for charities, local authority and in partnership with GP Surgeries and the NHS.  This wealth of experience and knowledge is pivotal in the support of carers and managing a team of carer advisors.

Sharon Brooks – Co-Production Lead

Sharon is Co-Production Lead for the Carers’ Voice and Membership Team within Carers Matter Norfolk and is also the Chief Officer for Carers Voice Norfolk & Waveney, which she has led since 2012 achieving independent charitable status for the organisation in 2015. She has many years experience as an Independent Consultant. Within the criminal justice system Sharon was Non-Executive Director of the Norfolk & Suffolk Probation Trust from 2007-2014 with specific responsibilities for Diversity, Women Offenders, Children and Families and Housing. She has lived experience of caring.

Andy Barber – Communications Lead

Andy leads the engagement team at Caring Together who deliver the communications with Carers Matter Norfolk. This includes looking after the website, social media and other resources, as well as dealing with publicity and media enquiries.

Christine Futter – Education & Training Lead

Christine leads the Education & Training Team within Carers Matter Norfolk and is also the Chief Operating Officer of Norfolk & Suffolk Care Support Ltd which she has led since 2011. Christine is a highly experienced HCPC registered Social Worker and Senior Procurement Manager and previously worked at Norfolk County Council for much of her career. She brings a wealth of technical knowledge, skills and experience in contracting and procurement and social care practice and training. Christine has a comprehensive knowledge and understanding of Norfolk’s social care sector.

Sue Jay MBE – Counselling Lead

Sue is the Counselling Lead within Carers Matter Norfolk and Managing Director of Mentis Tree CIC, a social enterprise delivering mental health support through the Norfolk and Suffolk Wellbeing Services. Sue brings a wealth of knowledge, experience and skills in delivering mental health support and was awarded an MBE in 2010 for services to Mental Health in West Suffolk. Sue was previously Operations Manager at Suffolk MIND and Manager at West Suffolk MIND. She has lived experience of caring.