Education & Training

Carers have told us what matters to them is having the confidence that knowing the care they provide is safe and meeting the needs of those that care for. Caring can often be thrust upon us at short notice, for example, the sudden illness of a relative which results in a long-term condition requiring ongoing care and support.

Funding and the focus for health and care commissioners is often on the training and development of the paid care work force. At Carers Matter Norfolk, we believe the unpaid care workforce needs as much focus and support as the paid.

Some of the most common reasons for your cared-for to be admitted to hospital are:

  • Urinary Tract Infection (UTI aka water infection)
  • Chest Infection
  • Pressure Sores
  • Falls


Malnutrition and a mental health crisis of either the cared-for or carer can also result in a hospital admission. Carers we’ve worked with say they want condition-specific information (e.g. Parkinson’s) but also support with basic care and how to:

  • Avoid UTIs, Pressure Sores, Chest Infections and Falls
  • Keep the person you care for hydrated
  • Protect your own physical health and wellbeing (e.g. back care)
  • Support the cared-for to mobilise
  • Navigate through the Health and Social Care system
  • Communicate with professionals and their cared-for
  • Look after their emotional health and wellbeing
  • Use technology to find information & advice about the cared-for person’s needs


Our Education & Training Team have pulled together resources across a wide range of subjects to support you in your caring role. These can be accessed through the Carers Matter Learning Portal.

Topics on the CMN Learning Portal include Mental Health & Dementia, Managing Complex Needs, Emotional Resilience, Managing Behaviour, First Aid / Basic Life Support and Nutrition, Fluids and Food Safety.

Education & Training for Carers Peer Support Groups

We can provide free education and training sessions to Carers Peer Support Groups across Norfolk. Topics could include:

  • Communications Skills
  • Health and Social Care System
  • Understanding Your Rights
  • Dealing with Loss
  • Meditation
  • Co-Counselling
  • Caring with Confidence

We don’t have a fixed list of sessions but rather respond what matters to each group. Our Education & Training is highly experienced and qualified to deliver sessions on a very wide range of topics. If we are unable to deliver what you want from our in-house team, we will attempt to broker this from another provider (N.B. this may incur a cost)

Our Education & Training Team can currently deliver one to two sessions per group within our current funding. We want to equip members of the groups to support one another through a ‘train the trainer’ model. We will come to you and run the education and training within your group meeting at a time that suits you.

Please contact our Education & Training Team on or 01603 629211 to book a Carers Peer Support Group session

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