What is Carers Matter Norfolk?

Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers. All services are free and available to people aged 16+ caring for someone aged 18+. Support is available to those caring for someone living in Norfolk, whether the carer lives in the county or elsewhere (caring at a distance).  Carers Matter Norfolk is a ‘Carer-led service’, ‘putting you at the heart of everything’ that we do. The service offer is flexible in approach and tailored to meet what matters to you as an individual carer.

At a time that suits you in your caring role, you can complete a ‘What Matters to Me’, a strengths-based tool, which helps you to explore what’s working well; your circles / networks of support (e.g. family, friends, neighbours and local community); what’s important to them, the people in your circle of support. It also explores what could be improved, and the possible solutions to achieve what matters to you.

You will be offered a Preventative Assessment (often drawing on the information from the ‘What Matters to Me’ tool to form the basis of the assessment) which looks at all aspects of your health and wellbeing, from access to work, education, leisure and volunteering and time for yourself, to social and economic, physical, mental health and emotional wellbeing and personal and family relationships. From this, a support plan will be developed that focuses on the outcomes that you want to achieve.

Carers Matter Norfolk can provide you with information, advice, listening and practical support, advocacy and representation (only where you can’t advocate for yourself), counselling and education and training support.

We can also help you to have a voice through the Carers Council for Norfolk, ensuring that carers’ views are heard by public, community and private services and providers and acted on to achieve positive change. We can provide opportunities for you to get involved and shape services for carers or the people you care for.

For detailed information on each of our services, please click the links below:

For more information on local Carers Peer Support Groups click here

For the latest news for carers, click here or to find events local to you

Advice Line
Carer Advice Line The Carers Matter Advice Line provides free, independent and confidential support. Our highly skilled team of Carer Advisors have been trained to provide listening and emoti...
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Community Support
Community Support A highly skilled and knowledgeable team of Carer Connectors, based in Early Help Hubs (District Council offices) and in Norfolk County Council Adult Social Services offices,...
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Education & Training
Education & Training Carers have told us what matters to them is having the confidence that knowing the care they provide is safe and meeting the needs of those that care for. Caring can ...
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Refer a Carer
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The Caring Journey
The Caring Journey Caring has been described as a ‘constant journey of discovery and understanding’. Caring brings challenges: responding to the changing needs of those who you are caring...
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What is Carers Matter Norfolk?
What is Carers Matter Norfolk? Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers. All services are free and avai...
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Why access support?
Why access support? Carers can be reluctant to seek support and take up their entitlements, yet local services would be unable to cope without the care and support that unpaid carers in Norfo...
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Young Carers and Families
How can you access the support we offer? We’re creating a dedicated website for Young Carers & Families in Norfolk.  It’s full of information to help you make sense of be...
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