At Carers Matters Norfolk, we appreciate that this must be a concerning time for you and your family. We are also aware that you may be worried about how Coronavirus (COVID-19) will affect you and your caring role.

To assist you, we have compiled a list of community organisations, groups, businesses and others who are offering practical support of a variety of kinds at this time.

This list has been compiled as quickly as possible in order to offer you support from your local community and we are not able to guarantee their service, nor are we recommending them. Please ensure you stay safe and take the necessary precautions when agreeing to purchase goods from them.

Please also be aware that the situation is changing on a daily basis, and ensure you check with the organisation that it is still offering their services.

If you urgently need help during COVID-19 please contact Norfolk County Council Customer Support on 0344 800 8020 or visit the Community Support for People at Home page of their website. They will be able to connect you with services and support in your area.

Organisation Contact details Service offered
Norwich Covid-19 Mutual Aid Facebook Group This group is to organise help and support for the local community residents during the Covid19 crisis.
NR1 Trafford Estate – Help a Neighbour – Facebook Collecting shopping, a chat, or anything else that might be helpful.
Old Catton Parish Council 01603 423880 The Parish Council are arranging for volunteers to pick up shopping, post mail, collect urgent supplies, make regular friendly phone calls
Norwich Farmshare – Subscription scheme Veg and fruit boxes and eggs
Norwich – Norfolk Beefbox Beef boxes delivered
Bread Source Delivery to the E & V, click and collect for other
South Norwich – Old Hall Farm 01508-333110 and All local fruit, veg, milk, meat, dried goods etc
Tofurei Tofurei, vegan deliveries
Archers Butchers 01603-434253, Meat parcels delivered to E & V
Norfolk Farm shop and deli 01603-872198 and Facebook
Howard & Sons fishmonger 01603-624928, and Facebook
Flour & Bean bread deliveries within a couple of miles of their shops in Dereham, Fakenham and Gorlestone
Javabean deliver coffee and hand sanitizer that they make
SimpleCakeCo brownies and slices in letterbox friendly packaging (messy)
St. Giles Gin 2 bottles of gin, 8 tonics £75 free p&p
Thorpe Plant Centre and 07737 631074 191A Plumstead Road East, Norwich lots of fantastic Norfolk produce. Orders can be placed via email and telephone
Norwich Oaklands Hotel 01603 703362 free hot dinner for over 70’s within a few miles. 20 slots are available per day (atm). If people run out of supplies they will try to get it for them before the following week.
Blofield Farm Shop, NR13 4LQ 01603 715232 free delivery service if you are over 70 or if you are struggling.
Norwich The Cottage 01603 433444, and
TLC Dinner Choices Meals on Wheels Service, NR1 to NR7 Call Elaine on 07742 801716 or Karen on 07946 544932. Alternatively email hot meals, tea time, snacks and chilled meals
Country Kitchen Foods, NR10 4EX 01603 871329
Sprowston Beehive Butchery 01603 426740 no minimum spend and free delivery every Saturday. A card machine and change is available at point of delivery.
Sprowston Hazels Butchers Facebook and 01603 427161 minimum £20 spend for free delivery.
Hellesdon Toombes Butchers Visit 315 Reepham Road, Hellesdon, call 01603 427478 or email
Fiddys Butchers Visit 160 Aylsham Road, Norwich, NR3 2HJ or call 01603 425276
Sprowston Clova Greengrocers Corbett Avenue, Sprowston able to arrange bank transfer and deliver
Sprowston White House Farm £5 delivery charge
Easters 01603 760565 and fruit, veg and general grocery packs available
Mr Fruity home delivery service and 01603 488999
Norwich Market fruit & vegetable stall and 01603 305841 free delivery on orders over £20
St Cuthberts Church, Wroxham Road, Sprowston Norwich NR7 8TZ Food Bank 01603 426492 If you know of anyone in and around Norwich who would benefit from some food (it’s free and no limit to what people can take) then either let me know or feel free to pass on the contact details for people to arrange to come and collect food.
Earlham Parish Church Volunteers Revd Tim Watts and 0730787640 Offering support in local community (NR2 & NR5) including dog walking, shopping, collecting prescriptions and friendly phone calls.
Easter Hols Phoenix Centre, Mile Cross Road, Norwich NR3 2LD Just turn up between 12.00pm-1.30pm Free packed lunches for children
Thorpe Plant Centre Norwich and 07737 631074 Delivering plants and garden supplies and essential groceries
Gnaw Chocolate Order online for delivery in Norwich
Bread Source Bread Source is offering a 24-hour contactless pick up point at its Norwich bakery unit for NHS and social care staff. Other staple foods including milk, eggs and butter will be available with a 20% discount on presentation of their ID card. They have also launched an online shop allowing all memebers of the community to click and contactless collect from their bakery and are offering a delivery service in Norwich for those in isloation, the elderly and other at risk groups.
Old Hall Farm For delivery call 01508 333110 or email Old Hall Farm Shop, butchery, deli and takeaway, based just south of Norwich, sells their own raw milk, meat, local veg, dried goods, wine from local vineyards, gin from local distilleries, and much more.local deliveries are available, with villages grouped together to make delivery runs more efficient, two to three times a week.
Linzers Bakery For all enquiries, or to place orders, ring 01603 483742 or email Old Hall Farm Shop, butchery, deli and takeaway, based just south of Norwich, sells their own raw milk, meat, local veg, dried goods, wine from local vineyards, gin from local distilleries, and much more.local deliveries are available, with villages grouped together to make delivery runs more efficient, two to three times a week.
Little Haven Coffee Shop To order call or text Simon on 07710 183024. Facebook Little Haven Coffee Shop in Norwich is open for takeaway and home delivery in and around the city.
Good Wholesome Food Ltd 01603 465717 This is an established small local business delivering freshly prepared hot meals to the doors of people in Norwich
(NR1-NR8 postcodes). £6 for a hot meal plus desert.

Organisation Contact details Service offered
Cromer Carers 01263 512254 Facebook/Website Tim Adams is also available to organise help 07789 625033 / This group is to organise help and support for the local community residents during the Covid19 crisis.
Cromer The Rock Shop Bistro Call 01263 512254 or email Most of what they are delivering is on behalf of other suppliers and ingredient stock which has minimal mark-up applied, rest assured if you cannot pay the delivery charge this will not affect your delivery in any way. Call them directly to place orders. They are also continuing emergency delivery for those with immediate need (working with Cromer Cares).
Cromer Country Cars 01263 515440 Collecting prescriptions or delivering shopping. They also have wheelchair accessible vehicles and taxis available. They are happy to help with anything.
Cromer Iceland 01263 515440 First hour of opening (9.00am-10.00am) between Monday – Saturday, Iceland are open for the over 70’s and those are are vulnerable.
Cromer Breakers Cafe Call 01263 515060 to make an order Cromer Breakers Cafe have teamed up with Country Cabs to offer a home delivery service to those in need 20% discount for NHS doctors and nurses.
Cromer Craft Burger 01263 511559 Home delivery service
Cromer About Town Taxi and Travel 01263 836612 If you need medicine collected, shopping collected, an appointment to attend, work or even a take away collection.
Cromer, Aylsham and the surrounding Food Banks Call 07826376343 or email Service to people in food crisis through financial circumstances via the voucher system. If you need help, contact an agency to get a voucher as usual by either phone or email. This service is now only available for home delivery to keep with the governments guidelines.

Monday – Aylsham, Wednesday – Sheringham and North Walsham, Thursday – Cromer, Friday- Stalham and Holt

Overstrand ‘Helping Hands’ June White – 01263 576766 / Di Rolph – 01263 579114 / Overstrand Parish Council in conjunction with Overstrand Together, have set up ‘Helping Hands’ support network. This is to help those who are self-isolating or are unable to go shopping, collect prescriptions, post letters or walk dogs.
Northrepps Contact Michelle Renaud – 07789 917290 / Volunteers are ready to help those in need by offering services such as food distribution, dog walking, collecting prescriptions, pet care and personal care (depending on area).
Northrepps Village Trust – Gavin: 01263 578271 – Sarah: 01263 579256 – Anna: 01263 579134 – Chris: 07768 103811 Offering help with prescriptions/medication, shopping, posting mail, friendly chat on the phone. If you live alone and have no local family, you may wish to contact them with your details and arrange for a volunteer to make regular checks on your well-being. The volunteer group is being co-ordinated by NVT.
Northrepp The Foundry Arms 01263 579256 Offering help with food delivery.
Southrepps Mini Mart 01263 833607 Offering help delivering shopping.
Bodham/Beckham Callum Ringer – 07824 381519 / Volunteers are ready to help those in need by offering services such as food distribution, dog walking, collecting prescriptions, pet care and personal care (depending on area).
North Walsham Good Neighbour Scheme Call 01692 558321 or visit Network of volunteers offering practical support to elderly and vulnerable community members. They are now working with the council to offer support to those in need.
Marriet’s Chariots 01692 406818 Prescriptions/medication, shopping, posting mail, friendly chat on the phone, help with driving. The company announced: “With a near empty diary and drivers twiddling their thumbs, if any vulnerable or elderly people need any help with shopping, transport to doctors etc, let us know and we will be happy to help our local community, free of charge of course.”
Sheringham Mutual Aid Dedicated to matching volunteers with offers of help.
Mundesley Parish Council Call 01263 720603 or email Offering help to those who are self-isolating. If you need help, or would like to volunteer to help others, contact the council directly.
Norfolk Chauffeur Company 01263 502361 Offering help with driving the elderly and vulnerable to the shops, appointment, etc for free.
North Norfolk Therapy Aid
Mutual Aid Sheringham
Fakenham Covid-19 Mutal Aid
Ludham Community Village Hall
Bintree Foulsham Guist Twyford Corona COVID 19 Group (5.3km from Fulmodeston)
NNDC Coronavirus Help Hub 01263 516000
North Norfolk District Council 01263 513811
Walsingham Farms Shop 01328 821877 We are going to deliver in the village and out towards Fakenham, Wells and Thursford way – and anywhere in between. The shop should soon be opening earlier a couple of times a week for older customers and is ready to deliver and sell in-store its sausage rolls and pies both cooked and frozen, as well as homemade curries, stews, pasta sauces, shepherd’s pies, and bolognese.
Papworth Butchers Call North Walsham on 01692 406234 or visit Papworth Butchers has introduced social distancing measures and ask that customers pay by contactless in their shops. They are also doing local daily deliveries in North Walsham, Fakenham and Sheringham and have a limited delivery service in Swaffham.
Norfolk Coffee Company Holt-based Norfolk Coffee Company ethically sources coffee, ensuring the farmer gets paid a fair price for their efforts in producing high quality coffee beans, which are then hand roasted in small batches. They offer free nationwide delivery on all orders over £25 and are donating 100 free bags of coffee to NHS workers every fortnight.
TFW Fine Wines or 07941 231447 Website: North Norfolk-based independent wine merchant TFW Fine Wines does doorstep drop offs and takes orders by email or phone.
Good to Talk Rev D Wells and Sandy Wells 01493 728431 Sandy is a trained counsellor and the are offering a befriending service.
Whelans Catering Caistor 07877 841098 Main meal for £5.50 or two courses for £8.00. Delivering to Caistor and surrounding villages. menu on Facebook, eg lasagne, sausage and mash, cottage pie.
Norfolk Beef Company Contact to place your orders as we will only have a limited supply. If you have any questions regarding our beef boxes please get in touch.
Papworth Butchers Papworth Butchers has introduced social distancing measures and ask that customers pay by contactless in their shops at North Walsham (01692 406234), Fakenham (01328 855039), Sheringham (01263 823189) and Swaffham (01760 724753). They are also doing local daily deliveries in North Walsham, Fakenham and Sheringham and have a limited delivery service in Swaffham.
Staithe Smokehouse To arrange delivery phone Phil Hartshorne on 07717 702630 or contact via online A delivery service to the area between Stiffkey, Hunstanton and Fakenham. Deliveries will be from 3pm, seven days a week and a £2 delivery fee will apply. They also stock Yare Valley Oils and Monty’s Mustard.
The Cabin The Cabin is doing deliveries of curry and rice boxes around Cromer and to Aylsham.

Organisation Contact details Service offered
South and Breckland 01508 533933 Out-of-hours, please call 0800 3896109 via Early Help Hub Volunteering is being coordinated by the Early Help hub, who are in turn working with Voluntary Norfolk/NCC.
Bunwell & Carleton Rode Coronavirus Support Email or call 07951 391792
Wymondham Doorstep Helpers 01508 533933 Via Early Help Hub
Wymondham Whispering Oaks Covid mutual aid Use Facebook group page, e-mail, Whatsapp, text or phone Susie on 0747 8330822 Assistance with shopping, picking up prescriptions, posting of mail, having a chat over the phone.
Poringland and Framingham Earl COVID-19 Help & Advice Group Facebook group This group is to organise help and support for the local community residents during the Covid19 crisis. Please feel free to add friends who may be interested in helping or just want to stay informed as to what help is on offer.
Queen’s Hills Community Covid-19 Mutual Aid – Facebook Group Facebook group This is a group for residents of Queen’s Hills to connect with neighbours for support during the outbreak. We are a group of neighbours looking to help neighbours should we need to be isolated and need support with getting essentials.
Newton Flotman Covid-19 Mutual Aid – Facebook Facebook group The aim is to get a few people in the area who wouldn’t mind offering an hour or so in the week picking up an elderly/vulnerable persons shopping while they try stay in isolation.
Yaxham Email Alternatively call Richard on 07780 972206 Parish Councillor, Ian 01362 854248 Parish/Ward Councillor or Peter on 01362 696555 Chair of Yaxham Village Hall Picking up shopping or posting mail, prescriptions/urgent supplies and community care scheme trips to medical appointments.
Covid 19 Mutual Aid – Dereham – Facebook page Facebook group The group has been created as an online support space for people in need or able to offer assistance, in Dereham and surrounding areas, following the Covid-19 outbreak.
Fairer Green Network – Diss and surrounding villages
Hempnall Covid-19 Mutual Aid – UK Facebook group This is a community group for those based in Hempnall (and surrounding areas) looking to request or offer support to others.
We will be looking to help people access essential items, particularly those who are elderly or considered high risk.
Breckland Area Good Neighbour schemes 01362 698216 or email Set up and run by local people to provide day to day support for other residents that might need it.
Covid-19 COSTESSEY ADDRESSES mutual aid & info Call Gary Blundell on 08002545314 For Costessey residents. Volunteers will collect shopping and prescriptions.
Denton volunteers Visit or call The Hanners on 01986 788414, The Cardens on 01986 788279. Screen reader support enabled. Chat line numbers and local delivery details.
Martham Pet Supplies 07766 832837 Delivering to local villages.
Meales Garden Supplies 01692 580226 Free delivery for orders over £30, alternatively delivery costs £4.50.
Harlestons Kindness Help Hub Support via facebook page and website Alternatively email or call 01508 533933 Food parcels, grocery/prescrption collection, telephone befriending, posting mail
Early Help Hub Call Mike Pursehouse on 01508 533861
Thetford Covid-19 Community Support Group Facebook group Set up for those wishing to offer help to elderly and vulnerable.
Thetford and Brandon Covid 19 Mutual Aid Facebook group Set up as part of the Covid-19 Mutual Aid Group.
Good Neighbour Helpline General local community support. Call 07561 220817 or visit
Good Neighbour Scheme Call David Hewer on 07934 195724 or 01508 4992388 Offers assistance with shopping, prescriptions, befriending, general good neighbour support.
Hingham Helpers Call Victoria on 07557 235117 or Jo on 07895 711461. Alternatively Facebook search: Hingham Helpers This page has been created for those willing to help the residents in Hingham, who may be asked to self isolate due to the Coronavirus.
Banham (Covid-19) Community Network Facebook search: Banham (Covid-19) Community Network This Facebook page has been made to assist with providing support such as prescription collections and other needed support.
Accent Fresh Order online via alternatively call 01366 386633 and leave your name and number on the answering machine for a call back. Downham Market-based Accent Fresh is offering a home delivery service across East Anglia of a range of produce boxes including fruit, vegetables, milk, bread and cheese, which can be ordered online. Payment is by card or PayPal. The order will be delivered within 2-3 days of ordering and if customers provide an email address or mobile number they will receive a message on the day their delivery should arrive. It is hoped that more products, including meat and toilet rolls, will be added to boxes soon.
Black Cat Coffee Micro-roastery Black Cat Coffee sells freshly roasted speciality grade coffee roasted by hand at their base near Scarning and are currently offering free delivery within 10 miles of their premises. The option can be selected during check out on their website.
Mid-Norfolk Foodbank Email Alternatively call 01362 850624 or 07542 106107 Foodbank works using a voucher referral system. In order to get help from our foodbank, you will need a voucher issued by local agencies.

Organisation Contact details Service offered
Hunstanton Round Table Call or text 07592 636534 If you are over 70 and self-isolating, they can help with shopping/errands/advice or just a chat. A representative will take your number and call or text you back.
Downham Market – Covid-19 Mutual Aid Group For Downham Market and Surrounding Villages 07943 682216 Collect and deliver prescriptions and medication, Walk dogs, Shop for isolated and vulnerable people, Call isolated and vulnerable people to check on them, Deliver leaflets throughout Downham and the villages surrounding us.
Massingham Self Isolating Help Group Facebook Page Massingham Area have a facebook page, post what help is needed and they will try to find a volunteer to assist.
County Councillor Swaffham – or call 07940 406356 Ed Colman, county councillor – The councillor for Swaffham has made himself available to people in the community who need help accessing Norfolk County Council services.
Swaffham Emergency Action Facebook group The White Hart on 01760 724295 The group is asking the community to donate essential items, treats and games, ideally collected in shoe boxes. They will then be donated to people in need. Items can be donated to the White Hart, or the team can collect them.
Dereham Baptist Church Please ring 01362 695221 between 10.00am and 12.00pm, Monday to Friday If you need any practical help (for example, collecting prescriptions or food) or need someone to chat to over the phone or by email.
West Norfolk Coronavirus Mutual Aid – (Areas covered will depend on location of volunteers) Call Jordan Stokes on 07956621177 Shopping & Prescriptions.
Downham Market – Knicats Bakery Ltd 01366 383708 Open for takeaway and is providing the community and local shops with fresh bread rolls, cakes and pies.
Downham Market – Steve and Betty’s Fruit and Veg stall Facebook, at Steve and Betty’s Fruit & Veg, or on 07976 827870 For fresh fruit and vegetable orders.
Downham Market – The Foldgate Inn Facebook – The Foldgate Inn – or 01366 347772 Takeaway and delivery service. Vegetable boxes are £10, meals are £8 and a meal takeaway bundle is £20.
Shouldham – Shouldham Parish Council and The King’s Arms Shouldham Parish Council and The King’s Arms, Shouldham Supporting those who are isolated and have no transport by helping them shop for necessities.
Swaffham Amy Louise Taylor: 07496570528 Mrs Taylor lives in Swaffham and is happy to talk to anyone over the phone who is in need of some human contact.
King’s Lynn – Van Pelts Butchers and Hog roast 01553 773537
Swaffham and surrounding area – Wellbread Bakers 01760 722707 Minimum order £3 plus 50p delivery
King’s Lynn – Whatahoot 01485 600888 Gin, Tonic and hootfruit
King’s Lynn – Smiths The Bakers 01553 279445 Minimum order £5, pre order the day before
Walpole St Andrew (within a 5 mile radius) Samuels Farm Shop 01945 781154 Delivery Monday, Wednesday and Friday
Gayton – Howard Butchers 01553 636234 Orders to be placed the day before
West Newton – Howard Butchers 01485 542218 Orders to be placed the day before
Downham Market – Goddards of Norfolk (Produce) 01366 388377 Local free delivery
Kings Lynn Vancouver Butchers 01553 660860
Wereham – Norfolk In A Box (Fruit & Veg) 07827 777541
Gaywood – Bowers Butchers 01553 773848
National: Wiltshire Farm Food 0800 0773100
Terringon St. Clements (5 mile radius) Slingsby & Sons Butchers 01553 828596 Meals £5 each
Downham Market and surrounding area – Fruit and Veg Stall 07976 827870
Hunstanton Mr Buns the Bakers 07576 666029 Deliver to Hunstanton 7 days a week & King’s Lynn Wednesdays and Saturdays
Hunstanon Bramble Bee Farm 07800 884571 Delivery to King’s Lynn area on Fridays
King’s Lynn Finchy Fruit and Veg 07572 333935 Call between 9.00am-4.00pm £10 minimum order – Free Delivery
Gaywood – Happy Tiers (Cakes, Jacket potatoes & Sandwiches) 01553 762583 Delivery between 11.30am-2pm – 46p per mile
Swaffham – Market Cross Cafe and Bar 01760 336671 Delivery may be charged for those further afield
Dersingham – Thaxters Garden Centre Coffee Shop 01485 545105 Free local delivery
Harpley and surrounding villages – Rose and Crown 01485 521807
King’s Lynn (5 mile radius) – Liquor and Loaded 01553 771216
King’s Lynn Mems Kitchen 01553 777624 / 07548 887111
Simply Cook It Norfolk 07767 753413 Home cooked meals
King’s Lynn (5 mile radius) – Waffle Opolis 01553 761044
King’s Lynn Archers (Food and Drink) 01553 764411
King’s Lynn Carousel Cafe 01553 782539 Delivery of home cooked meal
Castle Rising Black Horse 01553 631333
Stradsett (5 mile radius) The Foldgate Inn 01366 347772 Deliver meals Mon-Fri between 12.00pm-5.30pm – Free deliveries over £20
Great Massingham – Dabbling Duck 01485 520827
King’s Lynn Tropic with Ellie Hiam – Skincare, make up and hair care Facebook page Free delivery
King’s Lynn Rooting for Earth – Natural hair and body care
Swaffham – Sarah Jane Smith Arbonne – Nutrition 07983 635583 Free delivery in West Norfolk
King’s Lynn – Darts cars 07912 848012 Assist with shopping runs
King’s Lynn – Economy Carpets (Barry) 01553 762878 Shopping deliveries
King’s Lynn – Kings Abbey Taxis 01553 767692 Travel to GPs, hospital, shops and key workers
Hunstanton – Lily’s Pet Supplies 01485 532271
King’s Lynn – Pets4Pets 01553 782700 Video consultation for those self isolating
King’s Lynn – Computer Doctor 01553 672442 Free delivery and collection
King’s Lynn and West Norfolk – Clockwash Launderette & Clock Clean Dry Cleaners 01553 770078 Collection and delivery
King’s Lynn – Storm computers 01553 673900 / 07803 162235 Collection and delivery
King’s Lynn – C&M Servicing Ltd 01553 615630 Emergency work – gas, electric, heating, locks
King’s Lynn – Adam Wisby 07538 055313 Emergency plumbing
King’s Lynn – CRC Electrical & Renewables 07584 494420
King’s Lynn – D&M Howard 07824 806791 Emergency work on gas and oil boilers
King’s Lynn – DJL Electrical 07796 117992 / 01553 829209
Liam Ellis 07398 713721 Emergency cover for plumbing and heating
West Norfolk Community Transport & Shopmobility
North Lynn Methodist Church – Contact Becca Phillips 01553 379142 Volunteers to collect shopping and prescriptions in North Lynn or Kings Lynn
Currylicious Visit or for further information email Currylicious’s authentic curries and snacks are available at village and farm shops around the county including Algy’s Farm Shop (Bintree), Ryburgh Village Shop and Post Office (Great Ryburgh), Massingham Stores and Post Office (Great Massingham), Yare Valley Farm Shop (Surlingham), Priced Right (Tattersett), BP (Bale) and Itteringham Community Shop, Café and Post Office.
Wellbread Bakers, Swaffham Orders and payment are taken by phone on 01760 722707 Offering home delivery within five miles of Swaffham on all products that are available in the bakery, including white and wholemeal bread flour and yeast. Deliveries are Monday to Friday, usually next day, minimum order is £3 with a 50p delivery charge.

Organisation Contact details Service offered
The Parsley Box Visit , call 0800-6127225 or email Vac pack, long lasting meals delivered to your door.
Black Cat Coffee Micro-roastery Black Cat Coffee sells freshly roasted speciality grade coffee roasted by hand at their base near Scarning and are currently offering free delivery within 10 miles of their premises. The option can be selected during check out on their website. They also free nationwide delivery on orders of more than £25, and there is also 15% off coffee using the code TAKE15.
Three Counties Field Kitchen Catering company Three Counties Field Kitchen can deliver a range of items including bread, savoury pastries and sausages.
Morrisons Food Boxes for elderly and vulnerable Call 0345 611 6111 and select option 4 to order a Food box or 5 to place an order for Doorstep delivery. They can choose from a Food Box (please see the link): or place an order from a selection of 45 essential groceries for doorstep delivery. You can add pet food etc to the order. (this is not online at the moment).
Norfolk Swift Response Team Call 0344 800 8020 and select option 1 Norfolk Swift Response is a free 24-hour service you can call if you have an urgent, unplanned need at home but don’t need the emergency services. They can also help if you have a fall but are not seriously injured and can bring special lifting equipment to help make moving.
Age UK Norfolk Call 0300 500 1217 Or via email Benefit entitlement e.g. Attendance Allowance applications, benefit checks, Lasting Power of Attorney, Support available in the community, Social care, Advocacy.
Age UK Norfolk Telephone Befriending Call 01603 785 223 or email Befriending Service for lonely and isolated older people. If you or somebody you know could benefit from a friendly, regular phone call for a chat, please contact our Telephone Befriending Team to find out more.
Dementia UK 0800 888 6678 Support / helpline from an Admiral Nurse for those who know or care for a loved one with Dementia.
Alzheimer’s Society 0300 222 11 22 Support / helpline for those who know or care for a loved one with Alzheimers.
Age UK Incontinence Shop Call 0800 046 1501 or visit Please only call if urgent, due to staff shortage during Covid-19.
Mind Call 0300 123 3393 or visit
Rethink Call 0300 5000 927 or visit Rethink Mental Illness Advice Service offers practical help on issues such as the Mental Health Act, community care and welfare benefits, living with mental illness, medication and care. Our advice line is open from 9.30am – 4.00pm, Monday to Friday.
SilverLine 0800 470 8090 Telephone befriending service.
Headway Call 0808 800 2244 or visit Supporting those caring for someone after a brain injury.
SSAFA – The Armed Forces Charity Call 0800 731 4880 or visit Welfare, health and support services, for the UK military’s serving personnel, veterans, and their families.
Gingerbread 0808 802 0925 The Gingerbread Single Parent Helpline provides support and expert advice on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues.
Dementia Together Call 01245 237548 or visit Free interactive webinars providing practical hints, tips and connection, to help in your supportive role. Fully supported holidays for people living with dementia and their loved ones to enjoy together. Our team of qualified and experienced trainers and consultants deliver a range of training and bespoke support.
ASD Helping Hands Call 01362 288110 or visit Providing Support and Training to everyone affected by an Autism Spectrum Disorder.
Cruse Bereavement Care Call 0808 808 1677 or visit You can also email The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. The helpline is open Monday-Friday 9.30am-5.00pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8.00pm.
Royal Air Force Benevolent Fund Call 0300 102 1919 or visit To assist those of the Extended RAF family in distress resulting from sickness, disability, infirmity or poverty. Welfare assistance includes residential, convalescence and respite care help with housing and education, subsistence grants and help through other specialist charities.
The Help Hub The Help Hub has been set up to support individuals who find themselves with limited contact due to the Covid-19 Coronavirus. Book an appointment online for your convenience.
Free Stress Control Class Free classes ran by Dr. Jim White. Please stream/download the booklets and relaxation that can be found, free-of-charge, in the Free zone below (the Enhanced zone is not available at this time). If you can, please read, and start work on, the four ‘Preparing for the course’ booklets before the first session.
Government dedicated Coronavirus helpline Call 0800 028 8327 or visit
Motor Neurone Disease Association Call 01603 960206 or visit The Norfolk, Norwich and Waveney Branch of the Motor Neurone Disease Association has the sole aim of serving all those in the area who are affected by Motor Neurone Disease (MND). This includes people with MND, their carers, family and friends, in fact anyone who has been touched in some way by the disease.
NSFT – Covid-19 Mental Health Support Helpline 0808 1963494 Norfolk and Suffolk NHS Foundation Trust (NSFT) has set up a 24/7 helpline offering immediate support for mental health difficulties during the coronavirus pandemic. It is available to members of the public of any age, regardless of whether they are an existing NSFT service user. The line is also open to other healthcare professionals, such as ambulance staff and GPs, as well as social care colleagues and police personnel who may need advice when working with individuals who are undergoing mental health difficulties or may wish to refer someone.
The Big C – Norfolk’s Cancer Charity 0800 092 7640 Support with Essentials
If you are listed as vulnerable and needing to self isolate, call our telephone support line to find out how the Big C team can help you get hold of essential items. Free telephone support line from 9am – 5pm, Monday – Friday.