As a service, we deliver a free 7-day a week Advice Line, 1:1 support, Counselling, Education & Training and Carers Voice to adult carers supporting someone in Norfolk. However, due to the tighter social distancing restrictions and the increased health risks for the cared-for, much of the support we usually deliver in face-to-face or in group settings is now not possible.
In response to this situation we are increasing the amount of carers we contact directly and the frequency and channels by which we contact them. Carers who already access the different sources of support will be offered regular calls during this difficult time. We are also identifying and contacting carers who look after someone in the ‘at risk’ groups and those carers who are more ‘at risk’ themselves. As the situation becomes clearer and carers themselves identify the support they need, we will add to and develop our services accordingly. For further details, please read the full Service Delivery Update for CMN Adult Carers during COVID-19.
For regular updates about the service and other means of support available, please follow our social media pages on Facebook and Twitter. Please also visit this page on our website for further information about support available in response to coronavirus.
Please be aware that during the Coronavirus (COVID-19) pandemic all Carers Matter Norfolk staff are working from home. Please also note that our Advice Line (0800 083 1148) and Live Chat on this website are currently operating usual hours but are experiencing high demand due to an increased number of calls from carers who are being affected, so do keep trying if you are unable to get through.