Welcome to Carers Matter Norfolk

Carers Matter Norfolk has been such a lifeline for me in helping me learn about caring for my husband. Their advice and help made me feel not so alone. Knowing I can ring them for help if I need it is invaluable. The information they have sent me has been so helpful.

Gave me more help and reassurance than elsewhere I have been lately. Took their time explaining what help was available and gave me the chance to voice my concerns.

The advisor was very helpful and easy to speak to. She was patient and understanding and also gave me options as to what I could do for both me and my partner as a carer. I feel I now have support when I need it. She also promptly sent me all the information and links I need.

I needed some advice about Mum’s carers as I had not heard from them regarding my Mum’s assessment, and to talk through options for onward care needs. They were very understanding and helpful, and I feel that I have support to make decisions knowing I have someone to clarify things with or ensure that I am making the best decisions in the circumstances.

I was contacted very quickly and sent an action plan that has helped both myself and my husband. I was put forward for a grant to go towards a break for some respite, which was successful and massively appreciated! It’s very comforting to know that the service is there, thank you.

Responded very quickly; listened properly; provided relevant and appropriate advice, support and options. Helped me to feel able to take control again.