Welcome to Carers
Matter Norfolk

You took the time for me to answer my questions and came up with ideas and suggested areas where we can get help and advice on benefits which I wasn’t aware of. You also highlighted areas to take care of my mental health.

Carers Matter supported me when I was going through difficulties with a loved one, with dementia. They supported me to get carer’s allowance and put me forward for the Norfolk Millennium fund which allowed me to have reflexology.

I cannot begin to explain just how valuable I found the phone call with Carers Matter Norfolk. They absolutely understood everything I was speaking about and I came off the phone feeling so relieved that finally someone could “understand” my situation and actually listened to me instead of me coming up against a brick wall. They were able to explain to me what they thought I may be entitled to and offered to refer me to the right places for help, also supplying links for extra information too. I would not hesitate at all to recommend this service to other carers’-it is a lifeline!

I had no idea someone would contact me, but was very impressed with the care and attention that was given to my well being. I was particularly tired at that time, but was reassured help was at hand if needed. They were very patient and spent quite a bit of time speaking to me and understood what I was experiencing.