Welcome to Carers
Matter Norfolk

Responded very quickly; listened properly; provided relevant and appropriate advice, support and options. Helped me to feel able to take control again.

Carers Matter Norfolk were very easy to talk to, I felt comfortable speaking with them. They offered so much support for myself which I didn’t think was available including organisations and funding.

I am facing some challenges whilst in my caring role, in particular some differences in opinion from another member of the family. This adds extra pressure to an already difficult situation. The person I spoke to was able to signpost the best services to support decision making and give me the confidence to continue to ensure the person I care for is getting everything they need. I was also appreciative of the opportunity to discuss my own needs, and it was useful to reflect on my own wellbeing. Thank you, you were brilliant. I would not hesitate to recommend your service. In fact, I have already done so.

You took the time for me to answer my questions and came up with ideas and suggested areas where we can get help and advice on benefits which I wasn’t aware of. You also highlighted areas to take care of my mental health.

Carers Matter supported me when I was going through difficulties with a loved one, with dementia. They supported me to get carer’s allowance and put me forward for the Norfolk Millennium fund which allowed me to have reflexology.

I cannot begin to explain just how valuable I found the phone call with Carers Matter Norfolk. They absolutely understood everything I was speaking about and I came off the phone feeling so relieved that finally someone could “understand” my situation and actually listened to me instead of me coming up against a brick wall. They were able to explain to me what they thought I may be entitled to and offered to refer me to the right places for help, also supplying links for extra information too. I would not hesitate at all to recommend this service to other carers’-it is a lifeline!