Asking for support

If you are someone who is looking after another adult in Norfolk, you can refer yourself to us for support. Just let us know about your situation and we can help you get the support that is right for you. Click here to sign up for support

Or if you are a professional who is in contact with unpaid carers, you can make a referral. Click here to refer an an unpaid carer

We accept self-referrals as well as referrals for unpaid carers from professionals and family members.

Or if you have another query, or to see other ways of getting in touch, please see below.

Contact Us

If you’d like to get in contact with us or have a general question to ask, please feel free to contact Carers Matter Norfolk by any one of the options below. We look forward to hearing from you.

Call us on 0800 083 1148

Opening hours

Monday to Friday: 9am – 5pm*


*If you need an out of hours call, please contact us so we can arrange this with you. You can email or leave a message on our voicemail out of hours.

Emergency numbers

In an emergency call 999.

If you need help with your care or need to report an adult at risk of harm in Norfolk you can contact Norfolk County Council by phone or text relay.

  • Telephone: 0344 800 8020 – this number is open 24 hours a day
  • Text relay: 18001 0344 800 8020 – for people with hearing or speech impairments

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