Welcome To Carers Matter Norfolk

Are you looking after a friend or family member who due to illness, disability, mental health or addiction cannot manage without your support?

If so, you are one of 100,000 unpaid carers living in Norfolk. Carers Matter Norfolk is here to support you.

Support For Carers

Being a carer can be both challenging and rewarding.

Sometimes you might want just a little bit of support in your caring role, some information & advice or to become involved by having your say in carers services.

Our team of Advisors and Family Carer Practitioners are here to help you.

By Phone

Free, independent and confidential support.

Call us on 0800 083 1148

Opening hours

Monday, Wednesday, Friday: 9am – 5pm
Tuesday and Thursday: 9am – 8pm

In The Community

Support, education, training, involvement and events in your local community.

Advice Line

Information & Advice, Listening Support, Peer Support, form filling, emergency planning and more.

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Education & Training

Carers Self-Help Hub, education and training for Carers Peer Support Groups on what matters to them and one-off events.

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Community Support

One-to-one support, including skills to self-advocate. Carers Assessments and support planning.

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Young Carers and Families

For young carers and families we’re providing support specific to you through our caring and trained team.

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Carers Breaks

The Carers Breaks service will provide a personalised, flexible break from caring.

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Carers Charter

The new Carers’ Charter for Norfolk and Waveney, endorsed by Norfolk County Council, is launched and available to view. Find out how you can be involved.

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front cover - carers matter norfolk handbook

Carers Handbook

Within this handbook you will be able to find resources which can direct you to the most appropriate support available.  It has been designed with carers needs at the forefront and heart.

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CarersMatterNorfolk are proud of our Healthwatch reviews to date and your feedback is important to us. If you have used our service in the last two years and want to share your experience, please leave your feedback.

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Follow us on Facebook at www.facebook.com/CarersMatterNorfolk/


Here Malcolm and Mary talk about what help would be beneficial to carers and what being a carer personally means to them, as well as how they have sought to find the support to aid them in their caring roles.

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Facebook Live

Helpful, insightful and informative chat, where you can ask questions about the simple things carers can do to help their mental health and emotional wellbeing. It’s a regular monthly chat, so do make sure you’re on our Facebook page.

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