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Welcome to Carers Matter Norfolk

Are you looking after a friend or family member who due to illness, disability, mental health or addiction cannot manage without your support?

If so, you are one of 100,000 unpaid carers living in Norfolk. You might also be caring at a distance, looking after someone living in Norfolk. Or you may be a young carer, looking after a parent, brother or sister.

Carers Matter Norfolk is here to support you.

Info for young carers

The Pod

A living online community for carers living in Norfolk and beyond.

By Phone

Free, independent and confidential support

0800 083 1148

Opening hours:

Monday to Friday: 9am-8pm

Saturday: 10pm-2pm

Sunday: 10am-2pm

In The Community

Support, education, training, involvement and events in your local community.

Support for Carers

Drawing on the expertise and experience of our teams, we seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.

Advice Line

Information & Advice, Listening Support, Peer Support, form filling and emergency planning

Carers Breaks

Carer breaks provide a personalised, flexible break from caring.

Carers Charter

The new Carers’ Charter for Norfolk
and Waveney, endorsed by Norfolk
County Council, is launched and
available to view.

Carers Handbook

Our Carers Handbook
2019 / 2020 is available
for download by
clicking here or on the
image on the left

Community Support

One-to-one face to face support, including skills to self-advocate. Preventative Assessments and support planning

Counselling

Support for caring-related emotional issues from BACP accredited counsellors and students

Education & Training

Carers Self-Help Hub, education and training for Carers Peer Support Groups on what matters to them and one-off events.

Young Carers and Families

For young carers and families we’re providing support specific to you through our caring and trained team.

Sign Yourself Up For Support Today

Please complete the self-referral enquiry form below if you
would like us to contact you or someone you are
referring to us. If you would prefer to speak to a
Carer Advisor please contact the Advice Line on
0800 083 1148.

Date Of Birth
Preferred Contact Method
Who do you care for? (you can choose multiple options)

How many hours per week do you spend caring?

By submitting this form, you confirm you are happy for us to store your details in line with GDPR.

Professional Referral

Refer a carer today

Your Feedback

Healthwatch Norfolk is the consumer champion for health and social care across the county. They are an independent organisation with statutory powers to influence local services. To enable them to do this they need to hear from YOU!

CarersMatterNorfolk are proud of our Healthwatch reviews to date and your feedback is important to us, we are keen to get as much feedback as possible on the support we currently provide. Reviews can come from Carers, Group Facilitators or Professionals. So if you have used our service in the last two years and want to share your experience of our Advice Line, Community Support Team or Counselling Service, then please have your say by following the link saying ‘Leave your feedback’ on their website via the link below.

Have Your Say

Carer’s Story

Here Malcom and Mary talk about what help would be beneficial to carers and what being a carer has personally meant to them. Also, in what way they have sought to find the support to aid them in their caring roles. Click here to view similar videos.

Facebook Live Videos

Helpful, insightful and informative chat, where you can ask questions about the simple things carers can do to help their mental health and emotional wellbeing

It’s a regular monthly chat, so do make sure you’re on www.facebook.com/CarersMatterNorfolk