Please be aware that during the Coronavirus (Covid-19) pandemic all Carers Matter Norfolk staff are working from home.

The Carers Matter Norfolk Advice Line (0800 083 1148) and Live Chat on this website are currently operating usual hours.

Carer Connectors are still supporting clients, although with some changes. If you are currently being supported or have had a referral you will be contacted by your Connector shortly. No Carers Voice meetings will be taking place until it is safe to do so. Some of our other services may be affected so follow us on Facebook and Twitter for further information and regular updates.

Please click here for more detail on our Service Update during Coronavirus (Covid-19).

Please click here to find out how to get a formal letter stating your need to shop and travel in your role as a carer during the coronavirus restrictions.

For more information regarding Coronavirus (Covid-19) please visit:

Thank you.

Support available in Norfolk in response to coronavirus

Click here for community organisations, groups, businesses and others who are offering practical support

The Pod

A living online community for carers living in Norfolk and beyond.

By Phone

Free, independent and confidential support

0800 083 1148

Opening hours:

Monday to Friday: 8am-8pm

Saturday: 4pm-8pm

Sunday: 8am-12noon

In The Community

Support, education, training, involvement and events in your local community.

Support for Carers

Drawing on the expertise and experience of our teams, we seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.

To read a digital copy of our handbook or to request a hard copy where you can find out what support is available from a range of organisations and community groups across Norfolk, please click here or on the image below.

Carers Handbook

Carer’s Story

Here Malcom and Mary talk about what help would be beneficial to carers and what being a carer has personally meant to them. Also, in what way they have sought to find the support to aid them in their caring roles. Click here to view similar videos.

Facebook Live Videos

Helpful, insightful and informative chat, where you can ask questions about the simple things carers can do to help their mental health and emotional wellbeing

It’s a regular monthly chat, so do make sure you’re on