New Service Update
Please be advised that as of 1st September 2020 the adult carers services contract will be delivered by Bridges Outcome Partnerships in partnership with Carers Matter Norfolk. Your main points of contact with the service – the advice line and carer connectors – will not change, however we are working to consolidate and improve our offerings to better support carers in Norfolk. As part of the improvements, we will be migrating our existing data into a new case management system. If you have any queries, do not hesitate to contact NCC at schpc@norfolk.gov.uk.
You can find out more about the new service here.
For all Coronavirus updates and information please click here.
Welcome To Carers Matter Norfolk
Are you looking after a friend or family member who due to illness, disability, mental health or addiction cannot manage without your support?
If so, you are one of 100,000 unpaid carers living in Norfolk Carers Matter Norfolk is here to support you.
The Pod
A living online community for carers living in Norfolk and beyond.
By Phone
Free, independent and confidential support.
Call us on 0800 083 1148
Opening hours
Monday to Friday: 9am – 8pm
Saturday: 10am – 2pm
Sunday: 10am – 2pm
In The Community
Support, education, training, involvement and events in your local community.
Support For Carers
Being a carer can be both challenging and rewarding, Sometimes you might want just a little bit of support in your caring role, some information & advice or to become involved by having your say in carers services. Our team of Advisors and Carer Connectors are here to help you.
Advice Line
Information & Advice, Listening Support, Peer Support, from filling and emergency planning.
Community Support
One-to-one face support, including skills to self-advocate. Carers Assessments and support planning.
Education & Training
Carers Self-Help Hub, education and training for Carers Peer Support Groups on what matters to them and one-off events.
Young Carers and Families
For young carers and families we’re providing support specific to you through our caring and trained team.
Carers Breaks
The Carers Breaks service will provide a personalised, flexible break from caring.
Get Support Today
Please complete the enquiry form below if you would like us to contact you or someone you are referring to us. If you would prefer to speak to a Carer Advisor please contact the Advice Line on 0800 083 1148.
Professional Referral
Carers Handbook
To read a digital copy of our handbook please click here. The Carers Handbook contains information on where you can find out what support is available from a range of organisations and community groups across Norfolk.
Carers Charter
The new Carers’ Charter for Norfolk and Waveney, endorsed by Norfolk County Council, is launched and available to view. To view the Carers’ Charter and find out how you can be involved.
Feedback
CarersMatterNorfolk are proud of our Healthwatch reviews to date and your feedback is important to us so if you have used our service in the last two years and want to share your experience please leave your feedback.
YouTube
Here Malcom and Mary talk about what help would be beneficial to carers and what being a carer has personally meant to them. Also, in what way they have sought to find the support to aid them in their caring roles.
Facebook Live
Helpful, insightful and informative chat, where you can ask questions about the simple things carers can do to help their mental health and emotional wellbeing. It’s a regular monthly chat, so do make sure you’re on our Facebook page.