Safeguarding – refer an adult at risk of harm
Safeguarding referrals can be made by either calling 0344 800 8020 or if the person is not at immediate risk of harm, completing an online form.
Welcome To Carers Matter Norfolk
Are you looking after a friend or family member who due to illness, disability, mental health or addiction cannot manage without your support?
If so, you are one of 100,000 unpaid carers living in Norfolk Carers Matter Norfolk is here to support you.
Support For Carers
Being a carer can be both challenging and rewarding.
Sometimes you might want just a little bit of support in your caring role, some information & advice or to become involved by having your say in carers services.
Our team of Advisors and Family Carer Practitioners are here to help you.
Free, independent and confidential support.
Call us on 0800 083 1148
Monday to Friday: 9am – 8pm
Saturday: 10am – 2pm
Sunday: 10am – 2pm
In The Community
Support, education, training, involvement and events in your local community.
Information & Advice, Listening Support, Peer Support, from filling and emergency planning.
One-to-one face support, including skills to self-advocate. Carers Assessments and support planning.
Education & Training
Carers Self-Help Hub, education and training for Carers Peer Support Groups on what matters to them and one-off events.
Young Carers and Families
For young carers and families we’re providing support specific to you through our caring and trained team.
The Carers Breaks service will provide a personalised, flexible break from caring.
Get Support Today
Please complete the enquiry form below if you would like us to contact you or someone you are referring to us. If you would prefer to speak to a Carer Advisor please contact the Advice Line on 0800 083 1148.
The new Carers’ Charter for Norfolk and Waveney, endorsed by Norfolk County Council, is launched and available to view. To view the Carers’ Charter and ﬁnd out how you can be involved.
Within this handbook you will be able to find resources which can direct you to the most appropriate support available. It has been designed with carers needs at the forefront and heart.
CarersMatterNorfolk are proud of our Healthwatch reviews to date and your feedback is important to us so if you have used our service in the last two years and want to share your experience please leave your feedback.
Here Malcom and Mary talk about what help would be beneﬁcial to carers and what being a carer has personally meant to them. Also, in what way they have sought to ﬁnd the support to aid them in their caring roles.