Welcome To Carers Matter Norfolk

Are you looking after a friend or family member who due to illness, disability, mental health or addiction cannot manage without your support?

If so, you are one of 100,000 unpaid carers living in Norfolk. Carers Matter Norfolk is here to support you.

Support For Carers

Being a carer can be both challenging and rewarding.

Sometimes you might want just a little bit of support in your caring role, some information & advice or to become involved by having your say in carers services.

Our team of Advisors and Family Carer Practitioners are here to help you.

By Phone

Free, independent and confidential support.

Call us on 0800 083 1148

Opening hours

Monday to Friday: 9am – 8pm
Saturday: 10am – 2pm

In The Community

Support, education, training, involvement and events in your local community.

Advice Line

Information & Advice, Listening Support, Peer Support, from filling and emergency planning.

Read More

Community Support

One-to-one face support, including skills to self-advocate. Carers Assessments and support planning.

Read More

Education & Training

Carers Self-Help Hub, education and training for Carers Peer Support Groups on what matters to them and one-off events.

Read More

Young Carers and Families

For young carers and families we’re providing support specific to you through our caring and trained team.

Read More

Carers Breaks

The Carers Breaks service will provide a personalised, flexible break from caring.

Read More

Get Support

Please complete the enquiry form below if you would like us to contact you or someone you are referring to us. If you would prefer to speak to a Carer Advisor please contact the Advice Line on 0800 083 1148.

    Due to COVID-19 we are experiencing a high volume of referrals. Your referral is important to us, but please be aware that it is taking us longer than usual to make initial contact.

    Date Of Birth (required)
    Preferred Contact Method (required)

    About Your Caring Role

    Who do you care for? you can choose multiple options

    How many hours per week do you spend caring?

    By submitting this form, you confirm you are happy for us to store your details in line with GDPR.

    Professional Referral

    Carers Charter

    The new Carers’ Charter for Norfolk and Waveney, endorsed by Norfolk County Council, is launched and available to view. Find out how you can be involved.

    Read More

    front cover - carers matter norfolk handbook

    Carers Handbook

    Within this handbook you will be able to find resources which can direct you to the most appropriate support available.  It has been designed with carers needs at the forefront and heart.

    Read More


    CarersMatterNorfolk are proud of our Healthwatch reviews to date and your feedback is important to us. If you have used our service in the last two years and want to share your experience, please leave your feedback.

    Read More


    Here Malcolm and Mary talk about what help would be beneficial to carers and what being a carer personally means to them, as well as how they have sought to find the support to aid them in their caring roles.

    View More

    Facebook Live

    Helpful, insightful and informative chat, where you can ask questions about the simple things carers can do to help their mental health and emotional wellbeing. It’s a regular monthly chat, so do make sure you’re on our Facebook page.

    View More