Safeguarding – refer an adult at risk of harm
Safeguarding referrals can be made by either calling 0344 800 8020 or if the person is not at immediate risk of harm, completing an online form.
Welcome To Carers Matter Norfolk
Are you looking after a friend or family member who due to illness, disability, mental health or addiction cannot manage without your support?
If so, you are one of 100,000 unpaid carers living in Norfolk. Carers Matter Norfolk is here to support you.
Support For Carers
Being a carer can be both challenging and rewarding.
Sometimes you might want just a little bit of support in your caring role, some information & advice or to become involved by having your say in carers services.
Our team of Advisors and Family Carer Practitioners are here to help you.
By Phone
Free, independent and confidential support.
Call us on 0800 083 1148
Opening hours
Monday to Friday: 9am – 8pm
Saturday: 10am – 2pm
In The Community
Support, education, training, involvement and events in your local community.
Advice Line
Information & Advice, Listening Support, Peer Support, from filling and emergency planning.
Community Support
One-to-one face support, including skills to self-advocate. Carers Assessments and support planning.
Education & Training
Carers Self-Help Hub, education and training for Carers Peer Support Groups on what matters to them and one-off events.
Young Carers and Families
For young carers and families we’re providing support specific to you through our caring and trained team.
Carers Breaks
The Carers Breaks service will provide a personalised, flexible break from caring.
Get Support
Please complete the enquiry form below if you would like us to contact you or someone you are referring to us. If you would prefer to speak to a Carer Advisor please contact the Advice Line on 0800 083 1148.
Professional Referral
Carers Charter
The new Carers’ Charter for Norfolk and Waveney, endorsed by Norfolk County Council, is launched and available to view. Find out how you can be involved.
Carers Handbook
Within this handbook you will be able to find resources which can direct you to the most appropriate support available. It has been designed with carers needs at the forefront and heart.
Feedback
CarersMatterNorfolk are proud of our Healthwatch reviews to date and your feedback is important to us. If you have used our service in the last two years and want to share your experience, please leave your feedback.
YouTube
Here Malcolm and Mary talk about what help would be beneficial to carers and what being a carer personally means to them, as well as how they have sought to find the support to aid them in their caring roles.
Facebook Live
Helpful, insightful and informative chat, where you can ask questions about the simple things carers can do to help their mental health and emotional wellbeing. It’s a regular monthly chat, so do make sure you’re on our Facebook page.