CarersMatterNorfolk – With Carers at the heart of everything we do

The Pod

A living online community for carers living in Norfolk and beyond.

By Phone

Free, independent and confidential support

0800 083 1148

Monday to Friday 8am – 8pm

Saturday 4pm – 8pm

Sunday 8am – 12noon

In The Community

Support, education, training, involvement and events in your local community.

Support for Carers

Drawing on the expertise and experience of our teams, we seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.

Advice Line

Information & Advice, Listening Support, Peer Support, form filing and emergency planning

Community Support

One-to-one face to face support, including skills to self-advocate. Preventative Assessments and support planning

Counselling

Support for caring-related emotional issues from BACP accredited counsellors and students

Education & Training

An e-Learning portal, education and training for Carers Peer Support Groups on what matters to them and one-off events.

Young Carers and Families

For young carers and families we’re providing support specific to you through our caring and trained team.

Carers Handbook

The brand new Carers Handbook 2018 / 2019 is available for download by clicking here or on the image right.

Carers Charter

The new Carers’ Charter for Norfolk and Waveney, endorsed by Norfolk County Council, is launched and available to view.

To view the Carers’ Charter and find out how you can be involved with it, click here.

Your Feedback

Healthwatch Norfolk is the consumer champion for health and social care across the county. They are an independent organisation with statutory powers to influence local services. To enable them to do this they need to hear from YOU!

CarersMatterNorfolk are proud of our Healthwatch reviews to date and your feedback is important to us, we are keen to get as much feedback as possible on the support we currently provide. Reviews can come from Carers, Group Facilitators or Professionals. So if you have used our service in the last two years and want to share your experience of our Advice Line, Community Support Team or Counselling Service, then please have your say by following the link saying ‘Leave your feedback’.