New Service Update

Please be advised that as of 1st September 2020 the adult carers services contract will be delivered by Bridges Outcome Partnerships in partnership with Carers Matter Norfolk. Your main points of contact with the service – the advice line and carer connectors – will not change, however we are working to consolidate and improve our offerings to better support carers in Norfolk. As part of the improvements, we will be migrating our existing data into a new case management system. If you have any queries, do not hesitate to contact NCC at

You can find out more about the new service here.

For all Coronavirus updates and information please click here.

Welcome to Carers Matter Norfolk Are you looking after a friend or family member who
due to illness, disability, mental health or addiction
cannot manage without your support?

If so, you are one of 100,000 unpaid carers living in
Norfolk. You might also be caring at a distance, looking
after someone living in Norfolk. Or you may be a
young carer, looking after a parent, brother or sister.

Carers Matter Norfolk is here to support you.
Sign up for support here Info for Young Carers

The Pod

A living online community for carers living in Norfolk and beyond.

By Phone

Free, independent and confidential support

0800 083 1148

Opening hours:

Monday to Friday: 8am-8pm

Saturday: 4pm-8pm

Sunday: 8am-12noon

In The Community

Support, education, training, involvement and events in your local community.

Support for Carers

Drawing on the expertise and experience of our teams, we seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.

To read a digital copy of our handbook or to request a hard copy where you can find out what support is available from a range of organisations and community groups across Norfolk, please click here or on the image below.

Carers Handbook

Carer’s Story

Here Malcom and Mary talk about what help would be beneficial to carers and what being a carer has personally meant to them. Also, in what way they have sought to find the support to aid them in their caring roles. Click here to view similar videos.

Facebook Live Videos

Helpful, insightful and informative chat, where you can ask questions about the simple things carers can do to help their mental health and emotional wellbeing

It’s a regular monthly chat, so do make sure you’re on