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Matter Norfolk

I needed some advice about Mum’s carers as I had not heard from them regarding my Mum’s assessment, and to talk through options for onward care needs. They were very understanding and helpful, and I feel that I have support to make decisions knowing I have someone to clarify things with or ensure that I am making the best decisions in the circumstances.

I was contacted very quickly and sent an action plan that has helped both myself and my husband. I was put forward for a grant to go towards a break for some respite, which was successful and massively appreciated! It’s very comforting to know that the service is there, thank you.

Responded very quickly; listened properly; provided relevant and appropriate advice, support and options. Helped me to feel able to take control again.

Carers Matter Norfolk were very easy to talk to, I felt comfortable speaking with them. They offered so much support for myself which I didn’t think was available including organisations and funding.

I am facing some challenges whilst in my caring role, in particular some differences in opinion from another member of the family. This adds extra pressure to an already difficult situation. The person I spoke to was able to signpost the best services to support decision making and give me the confidence to continue to ensure the person I care for is getting everything they need. I was also appreciative of the opportunity to discuss my own needs, and it was useful to reflect on my own wellbeing. Thank you, you were brilliant. I would not hesitate to recommend your service. In fact, I have already done so.

You took the time for me to answer my questions and came up with ideas and suggested areas where we can get help and advice on benefits which I wasn’t aware of. You also highlighted areas to take care of my mental health.