Welcome to Carers Matter Norfolk

Are you looking after a friend or family member who due to illness, disability, mental health or addiction cannot manage without your support?

If so, you are one of 81,535 unpaid carers living in Norfolk. Carers Matter Norfolk is here to support you.

Carer sign up for support

Professional – Refer a carer

Safeguarding – refer an adult at risk of harm

Safeguarding referrals can be made by either calling 0344 800 8020 or if the person is not at immediate risk of harm, completing an online form.

Information and Advice for Carers

Time for yourself

Taking time for yourself is essential for maintaining your well-being.

Your Caring Role

Understand the various aspects of your caring role, from daily tasks to emotional support.

Accommodation

Explore options and support available around your home.

Finances

How you can get support with your finances as a carer.

Health and Wellbeing

Maintaining your own health and wellbeing is essential for carers.

Day-to-day Activities

Get practical advice on managing daily tasks and routines.

Employment

If you are juggling work with looking after someone, you’re not alone – there are five million working carers in the UK.

Featured News

Is your group on our website?

If you attend a group anywhere in Norfolk, why not take a quick look and see if it’s listed on our website

A shot in the arm

With winter on its way, keep yourself and those you care for safe by getting a flu jab.

Share your views

Are you are caring for an adult family member with a learning disability and/or autism

See all news

Testimonials

Amazing, outstanding, I don’t know what I would have done without them. Once again I felt I just had to give a public thank you to the team member at Carers Matter Norfolk. What she has done for my peace of mind and ability to sort out all of my legal, benefit and practical problems regarding care for my son and husband is just indescribable. I now sleep at night and look forward to the future. I don’t know how to adequately express my thanks.

After an hour’s long call with an advisor I felt reassured and much more positive. Having someone neutral to listen and advise and understand what its like to be at the ‘coal face’ caring meant a lot. Also made me realise too that I shouldn’t doubt myself like I do at times. The action plan provided gives me much more clarity to know Ive got something to refer to. Thank you.

They were very helpful when I was having a wobble. They listened, gave me lots of information and applied for some grants for me so I could have a break. It’s been a very useful service.

The advisor was great, chatty, and giving lots of sensible information. I have just received his email and am getting a copy in the post. Now need to read it and take appropriate action. Thank you.

The knowledge and support I received from Carers Matter Norfolk was exceptional. The action plan and information given was extremely helpful to me and my family. This service provision by Norfolk County Council is outstanding. We are very lucky to have Carers Matter.

The practitioner called me today as I have been looking after my husband for a year without any help at all. She talked with me and totally understood how I am feeling both emotionally and physically. The call wasn’t hurried, she offered lots of things that I could try and people who could help in different aspects of caring..ie/financial, self care, respite etc. I thoroughly recommend getting in touch with social services if you are feeling that you cannot cope as an unpaid carer, they will contact Carers Matter Norfolk. (or you can contact them directly), I’m so glad I did.

Our Impact

386

We recieved on average 386 referrals for support per month in the last year.

14 days

Average time for us to get in touch with a carer following a referral.

93%

93% of carers would recommend using our service.

Learn more about us

Have your say!

Carers Matter Norfolk are proud of our Healthwatch reviews to date and your feedback is important to us. If you have used our service in the last two years and want to share your experience, please leave your feedback.

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