Safeguarding – refer an adult at risk of harm

Safeguarding referrals can be made by either calling 0344 800 8020 or if the person is not at immediate risk of harm, completing an online form.

Welcome To Carers Matter Norfolk

Are you looking after a friend or family member who due to illness, disability, mental health or addiction cannot manage without your support?

If so, you are one of 100,000 unpaid carers living in Norfolk. Carers Matter Norfolk is here to support you.

Carers – Sign up for support

Professionals – Refer a carer

Support For Carers

Being a carer can be both challenging and rewarding.

Sometimes you might want just a little bit of support in your caring role, some information & advice or to become involved by having your say in carers services.

Our team of Advisors and Family Carer Practitioners are here to help you.

By Phone

Free, independent and confidential support.

Call us on 0800 083 1148

Opening hours

Monday to Friday: 9am – 5pm*

*If you need an out of hours call, please contact us so we can arrange this with you. You can email or leave a message on our voicemail out of hours.

Get carer information updates

If you are looking after a family member or friend our FREE email newsletter gives you the latest information that you need.

It includes news on the latest support, advice on issues affecting carers, and updates on the services available to you.

Advice Line

Information & Advice, Listening Support, Peer Support, form filling, emergency planning and more.

Education & Training

Carers Self-Help Hub, education and training for Carers Peer Support Groups on what matters to them and one-off events.

Community Support

One-to-one support, including skills to self-advocate. Carers Assessments and support planning.

Young Carers and Families

For young carers and families we’re providing support specific to you through our caring and trained team.

Carers Breaks

The Carers Breaks service will provide a personalised, flexible break from caring.

Carers Charter

The new Carers’ Charter for Norfolk and Waveney, endorsed by Norfolk County Council, is launched and available to view. Find out how you can be involved.

Carer information

Make sure you get the essential information you need to help you in your caring role.

Our email newsletter gives the latest information and advice for people who are looking after someone in Norfolk.

Feedback

Carers Matter Norfolk are proud of our Healthwatch reviews to date and your feedback is important to us. If you have used our service in the last two years and want to share your experience, please leave your feedback.