New Service Update

Please be advised that as of 1st September 2020 the adult carers services contract will be delivered by Bridges Outcome Partnerships in partnership with Carers Matter Norfolk. Your main points of contact with the service – the advice line and carer connectors – will not change, however we are working to consolidate and improve our offerings to better support carers in Norfolk. As part of the improvements, we will be migrating our existing data into a new case management system. If you have any queries, do not hesitate to contact NCC at schpc@norfolk.gov.uk.

You can find out more about the new service here.

For all Coronavirus updates and information please click here.

Welcome to Carers Matter Norfolk Are you looking after a friend or family member who
due to illness, disability, mental health or addiction
cannot manage without your support?

If so, you are one of 100,000 unpaid carers living in
Norfolk. You might also be caring at a distance, looking
after someone living in Norfolk. Or you may be a
young carer, looking after a parent, brother or sister.

Carers Matter Norfolk is here to support you. Sign up for support here Info for Young Carers

The Pod

A living online community for carers living in Norfolk and beyond.

By Phone

Free, independent and confidential support

0800 083 1148

Opening hours:

Monday to Friday: 8am-8pm

Saturday: 4pm-8pm

Sunday: 8am-12noon

In The Community

Support, education, training, involvement and events in your local community.

Support for Carers

Drawing on the expertise and experience of our teams, we seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.

Advice Line

Information & Advice, Listening Support, Peer Support, form filling and emergency planning

Community Support

One-to-one face to face support, including skills to self-advocate. Preventative Assessments and support planning

Counselling

Support for caring-related emotional issues from BACP accredited counsellors and students

Education & Training

Carers Self-Help Hub, education and training for Carers Peer Support Groups on what matters to them and one-off events.

Young Carers and Families

For young carers and families we’re providing support specific to you through our caring and trained team.

Carers Handbook

Our Carers Handbook 2019 / 2020 is available for download by clicking here or on the image right.

Carers Charter

The new Carers’ Charter for Norfolk and Waveney, endorsed by Norfolk County Council, is launched and available to view.

To view the Carers’ Charter and find out how you can be involved with it, click here.

Carers Stories

We have some wonderful Carer’s Stories that you can watch, listen to and read.  It’s nice to know the experiences of other carers, from the enjoyable to the tougher moments and specifically, how people manage their lives with the changes that happen.

Your Feedback

Healthwatch Norfolk is the consumer champion for health and social care across the county. They are an independent organisation with statutory powers to influence local services. To enable them to do this they need to hear from YOU!

CarersMatterNorfolk are proud of our Healthwatch reviews to date and your feedback is important to us, we are keen to get as much feedback as possible on the support we currently provide. Reviews can come from Carers, Group Facilitators or Professionals. So if you have used our service in the last two years and want to share your experience of our Advice Line, Community Support Team or Counselling Service, then please have your say by following the link saying ‘Leave your feedback’.

 

 

To read a digital copy of our handbook or to request a hard copy where you can find out what support is available from a range of organisations and community groups across Norfolk, please click here or on the image below.

Carers Handbook

Carer’s Story

Here Malcom and Mary talk about what help would be beneficial to carers and what being a carer has personally meant to them. Also, in what way they have sought to find the support to aid them in their caring roles. Click here to view similar videos.

Facebook Live Videos

Helpful, insightful and informative chat, where you can ask questions about the simple things carers can do to help their mental health and emotional wellbeing

It’s a regular monthly chat, so do make sure you’re on www.facebook.com/CarersMatterNorfolk