There may be times when you want to make a complaint about the services you have received. Making a complaint through the right channels could result in a better outcome for you, and may help improve things for other people, too. Please don’t be reluctant to come forward if you feel something is wrong.

Every NHS and local authority organisation has a complaints procedure. If you are unhappy with the service you have received, firstly discuss your concerns with the worker involved. If the issue isn’t resolved then you can begin step one of the formal complaints process.

Complaints about council and health services are treated in confidence. Ask for a copy of their complaints procedure which will explain what you need to do.