Being a carer for an Adult aged 18+ can be difficult at the best of times, but it can be extra hard if something unexpected happens, either to you or the person you are caring for. What happens if their health condition deteriorates? What happens if you are unwell yourself and unable to care?

Planning ahead can help you manage these changes by being prepared and knowing what to do and, if necessary, who to ask for help. This is why we are encouraging all Adult Carers to make an Emergency Plan.

If you put an Emergency Plan in place, you and the person you care for will find it easier to get the extra support you need quickly. You’ll get help not only with the crisis or emergency but also helping you to carry on going to work (if you are in employment), volunteering, meet with your friends, look after your own health and emotional wellbeing.

The plan works best if it involves everyone who would normally support you and your family and we can help with this.

Having a plan in place can reduce the worry for you, the person you care for and your family. A Family Carer Practitioner can help you make a plan and form your support network.

When you are ready to write your Emergency Plan contact our Advice Line on 0800 083 1148 for a referral to a Connector.

You can also visit Norfolk County Council’s website to sign up for an emergency card.

Norfolk County Council Swift Response Service

Norfolk County Council operates a 24-hour countywide Norfolk Swift Response Service. This service is for people who are over 18, living at home.

This 24-hour service provides help, support and reassurance if someone has an urgent, unplanned need at home but don’t need the emergency services. So for example, if a partner or carer is suddenly admitted to hospital, the Swift Response team can assist them with getting up, washing and dressing. Or if someone has a fall but are not seriously injured, the team can bring special lifting equipment to help make moving as safe as possible for the person. This is a free service for people living in Norfolk.

A short information card is available to download at

A more detailed information sheet can be downloaded at