Patient Advice and Liaison Service (PALS)

PALS provides help in many ways.

For example, it can:

• Help you with health-related questions;
• Help resolve concerns or problems when you’re using the NHS;
• Tell you how to get more involved in your own healthcare.

PALS can give you information about:

• The NHS;
• The NHS complaints procedure, including how to get independent help if you want to make a complaint;
• Support groups outside the NHS.

PALS also helps to improve the NHS by listening to your concerns and suggestions.

To contact your nearest PALS officer:

• Norfolk & Norwich University Hospital 01603 289036
• Hellesdon Hospital 01603 421191
• Julian Hospital 01603 421191
• North Walsham Hospital 0800 088 4449
• Cromer & District Hospital 01603 289035
• Queen Elizabeth Hospital 01553 613351
• Northgate Hospital 01603 421191
• James Paget Hospital 01493 453240
• Carlton Court 01603 421191