Contact Us
Get In Touch
If you’d like to get in contact with us or have a general question to ask, please feel free to contact Carers Matter Norfolk by any one of the options below. We look forward to hearing from you.
Call Us
0800 083 1148
Email
info@carersmatternorfolk.org.uk
Opening Hours
Monday to Friday: 9am – 5pm
If you need an out of hours call, please contact us so we can arrange this with you. You can email or leave a message on our voicemail out of hours.
Emergency Numbers
In an emergency call 999.
If you need help with your care or need to report an adult at risk of harm in Norfolk you can contact Norfolk County Council by phone or text relay.
Call: 0344 800 8020 (open 24 hours a day)
Text relay: 18001 0344 800 8020 – for people with hearing or speech impairments
Message Us
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FAQs
Carers have the right to request flexible working hours and take unpaid leave to care for a dependent. It’s advisable to discuss your situation with your employer and explore options like part-time work or remote working. More information
Unpaid carers have rights under the Care Act 2014, including the right to a carer’s assessment, which can help identify support needs. Care Act 2014
Unpaid carers may be eligible for various benefits, including Carer’s Allowance, Carer’s Credit, and Universal Credit. More Information
Joining a local carers’ group or an online community can be a great way to connect with others who understand your situation. More Information
Please see Young Carers Matter Norfolk website, https://www.youngcarersmatternorfolk.org/
Please see the e-book linked to find residential settings in the county. You can also order a copy to be delivered directly to your home, https://www.carechoices.co.uk/publication/norfolk-care-and-support-guide/
You can view the Attendance Allowance eligibility using this link, https://www.gov.uk/attendance-allowance
You can view the Carers Allowance eligibility using this link, https://www.gov.uk/carers-allowance