Travel Norfolk Car Scheme

Community volunteers helping you to get out and about

Travel Norfolk Car Scheme by Norfolk County Council offers community transport through volunteer drivers, helping adults reach vital health, social, and wellbeing services.

Give three working days’ notice. Book up to two weeks ahead

You can download a leaflet about Travel Norfolk Car Scheme here [PDF, 787kB]

Who can access the service?

Adults who:

• Have specific health/social needs but not eligible for free transport
• Are unable to use or access normal public transport services
• Cannot access services using transport provided by family or friends
• Need a journey for essential shopping, e.g. food or medication
• Are not in receipt of any higher rate of disability payment or have a score above 8 points for mobility if in receipt of PIP

Note: If you’ve had a heart attack, stroke, or seizures in the last three months, you must be accompanied by a friend or relative.

Where can a driver take you?

• Medical centres (hospitals, clinics, doctors)
• Health appointments (dentists, opticians, therapy)
• Day care and respite care
• Essential shopping (food shop at supermarket)
• Social/wellbeing activities

Volunteer driver availability

Travel Norfolk Car Scheme aim to fulfil all trips but depend on driver schedules.

Sharing rides might be required.

Priority will be given to journey requests within Norfolk. However, journeys outside of Norfolk will be considered like hospital appointment.

Travel cost

• 45p per mile
• Pay cash to driver on travel day
• No other payment methods accepted

Coverage

• Cost covers driver’s round-trip mileage
• We prioritise nearby drivers to reduce costs
• Staff will discuss if nearest driver isn’t possible
• Estimates

No immediate quotes, but driver can call with costs

Get cost info from driver during booking

Wait Times

• Up to 1-hour wait at venue sometimes possible
• Longer waits: driver leaves and returns
• Additional charges for extended waits