Published 16th August 2021 by

Norfolk County Council operates a 24-hour countywide Norfolk Swift Response Service. This service is for people who are over 18, living at home.

The Swift Response Service provides help, support and reassurance if someone has an urgent, unplanned need at home but don’t need the emergency services. So for example, if a partner or carer is suddenly admitted to hospital, the Swift Response team can assist them with getting up, washing and dressing. Or if someone has a fall but are not seriously injured, the team can bring special lifting equipment to help make moving as safe as possible for the person. This is a free service for people living in Norfolk.

A short information card is available to download at

A more detailed information sheet can be downloaded at