Your right to Complain

There may be times when you want to make a complaint about the services you have received. Making a complaint through the right channels could result in a better outcome for you, and may help improve things for other people, too. Please don’t be reluctant to come forward if you feel something is wrong.

Every NHS and local authority organisation has a complaints procedure. If you are unhappy with the service you have received, firstly discuss your concerns with the worker involved. If the issue isn’t resolved then you can begin step one of the formal complaints process.

Complaints about council and health services are treated in confidence. Ask for a copy of their complaints procedure which will explain what you need to do.

Care Act (2014)
Care Act (2014) The Care Act (2014) came into effect in April 2015. It made widespread changes to adult social care in England and significantly for carers, brought in the same rights to asse...
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Equality Act 2010
Equality Act 2010 Some carers, and the people they care for, experience discrimination or harassment because of their age, disability or caring role; or for other reasons such as race, sex or...
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Your Right to a Carers Assesment
Your Right to a Carers Assessment A carer’s assessment is your opportunity to discuss with Norfolk County Council what support or services you need. The assessment will look at how cari...
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Your right to Complain
Your right to Complain There may be times when you want to make a complaint about the services you have received. Making a complaint through the right channels could result in a better outcom...
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Your Right to have a Voice
Your Right to have a Voice The Carers Council for Norfolk (CCN) is an independent, user-led charity which puts the carer’s voice at the heart of all it does. It is currently working in part...
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